Â To help assure on-time delivery during the busy holiday season, place your order at least 3 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
Our shop will always be closed on the following holidays:
Thanksgiving Day, Christmas Day, New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day, Labor Day..
Same Day Delivery
If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Tuesday through Friday. For same day service on the weekend please order by 1:00pm on Saturday.
We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
Normal delivery times are 9am-5pm daily for orders going to a business or home,and 3pm for orders going to a high school. Flowers to our local hospital must be delivered by 4pm. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-7pm.
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday we will deliver late on Saturday--or first thing on Sunday.
Banners Funeral Arrangements
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.
High schools deliveries for students and teachers must be placed by noon to guarantee delivery by 2pm. Orders to high schools should be placed early because they usually must be received by 2pm.
Weekend Delivery Policy
Â We are normally open on Saturdays from 10am to 4pm. Orders for Saturday will be delivered before 4pm.Â In the event we can not contact the recipient--we will do our best to deliver at the earliest convenient time. If the recipient is not available, then the order will be scheduled for Tuesday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Tuesday).
Sorry, we are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Plants and Things is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (914)666-7170.
Recipient may be contacted
It is our policy to contact all recipients to ensure she/he will be home to accept the delivery.
Request to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Recipient refusal of delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.